Privacy Policy

Effective Date: 19 May 2026

Company: ThePluginWorks Ltd

Website: https://thepluginworks.com

1. Introduction

At  ThePluginWorks, we are committed to protecting your privacy and handling your personal data transparently and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you:

  • Visit our website
  • Purchase or use our software products
  • Contact us for support
  • Subscribe to our services
  • Use plugins or services provided by ThePluginWorks


By using our website or products, you agree to the practices described in this Privacy Policy.

2. Who We Are

ThePluginWorks is a UK-based software business specialising in WordPress plugins and management software for clubs, societies, memberships, associations, and organisations.

Website:
ThePluginWorks

Contact:
Contact ThePluginWorks

3. Information We Collect

We may collect and process the following categories of personal data:

3.1. Information You Provide Directly

Including when you:

  • Purchase a product
  • Create an account
  • Request support
  • Contact us
  • Subscribe to newsletters or updates


This may include:

  • Name
  • Email address
  • Billing address
  • Company or organisation name
  • Payment-related information
  • Support requests and correspondence

3.2. Information Collected Automatically

When using our website or software, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Plugin version information
  • Site URL/domain
  • WordPress version
  • PHP version
  • Licence status and activation data

4. Payments & Billing

Payments for our products and subscriptions may be processed by third-party payment providers, including:


We do not store full payment card details on our own servers.

Payment providers process payment information securely in accordance with their own privacy and security policies.

5. Freemius SDK & Licensing

Some of our products use the  Freemius SDK for:

  • Software licensing
  • Automatic updates
  • Subscription management
  • Account management
  • Usage analytics
  • Security and fraud prevention


When enabled, the Freemius SDK may collect limited technical and licensing-related information, including:

  • Website URL
  • Plugin version
  • WordPress version
  • PHP version
  • Licence activation status
  • Basic environment information


This information helps us:

  • Deliver software updates
  • Validate licences
  • Improve product compatibility
  • Provide customer support
  • Prevent abuse and piracy


Freemius acts as an independent data processor/controller for parts of the checkout, licensing, and billing process.

You can review Freemius’ privacy policy here:
Freemius Privacy Policy

6. How We Use Your Information

We use your information to:

  • Provide and maintain our products and services
  • Process payments and subscriptions
  • Deliver software updates
  • Manage licences and renewals
  • Respond to support requests
  • Improve product functionality and compatibility
  • Communicate important service updates
  • Prevent fraud and abuse
  • Meet legal and regulatory obligations


We do not sell your personal data to third parties.

7. Legal Basis for Processing

Where applicable under UK GDPR and EU GDPR, we process personal data based on:

  • Contractual necessity
  • Legitimate business interests
  • Legal obligations
  • User consent (where required)

8. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services
  • Maintain licence records
  • Meet legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce agreements


Support communications and transaction records may be retained for administrative and legal purposes.

9. Cookies & Analytics

Our website may use cookies and similar technologies for:

  • Website functionality
  • Performance monitoring
  • Analytics
  • User preferences
  • Security


We may use third-party analytics services such as:


You can control cookies through your browser settings.

10. International Users & Data Transfers

We sell products and services globally.

By using our website or products, you understand that your information may be transferred to and processed in:

  • The United Kingdom
  • The European Economic Area (EEA)
  • The United States
  • Other countries where our service providers operate


We take reasonable steps to ensure personal data is handled securely and in accordance with applicable privacy laws.

11. Data Security

We implement reasonable technical and organisational measures to protect personal data against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction


However, no internet-based system can be guaranteed completely secure.

12. Your Rights

Depending on your location, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of personal data
  • Restriction of processing
  • Objection to processing
  • Data portability
  • Withdrawal of consent


Requests may be submitted through our contact page.

Customers within the United Kingdom and European Economic Area may also have the right to lodge a complaint with their local data protection authority.

13. Third-Party Services & Links

Our website and products may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party services.

Please review their privacy policies separately.

14. Children’s Privacy

Our products and services are not directed toward children under the age of 18.

We do not knowingly collect personal data from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on this page with a revised effective date.

Continued use of our website or products after changes are published constitutes acceptance of the updated policy.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

ThePluginWorks Ltd

Email: info@thepluginworks.com

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ